Questions Before You Book?

We’ve made everything as effortless as your picnic or cruise. So if you’re ready, head straight to booking your experience.

If it’s not covered here, you can always email us at joipicnic@gmail.com

policies & finer detailson the day ofbefore you book

Do you offer custom setups or themes?

Yes! Joi Picnics & Cruise are all about personalization. For custom styling or themed experiences, call or text us to bring your vision to life.

What Areas Do You Serve?

We style picnics and cruises throughout Broward County, Florida, from our favorite local parks to the Las Olas waterways.

Where is the pickup location?

All cruises depart from Lewis Landing Park in Fort Lauderdale. You’ll receive detailed directions and a map in your confirmation email.

Is Parking Available?

Yes. There’s convenient street and paid parking near Lewis Landing Park, so you can arrive and unwind stress-free.

How many guests can join?

Our setups are designed for connection and comfort. Picnics seat 2–8 guests, while our e-boats host up to 6 passengers.

Can I bring my own food or drinks?

Absolutely. You’re welcome to bring your own bites and beverages, and we’ll handle the setup. Please note, no red wine to protect our décor and linens.

can i bring decorations?

Yes you can! Personal touches are welcome. We just ask that no balloons or confetti be used, and that any décor is easy to remove after your experience.

policies & finer detailson the day ofbefore you book

What Should I Bring?

Just yourself, your guests, and anything you’d like to eat or drink. We provide everything else: décor, setup, and cleanup included.

What happens if I arrive late?

We include a 15-minute grace period to keep things relaxed. After that, time is deducted from your session to keep our schedule flowing. If you’re running late, just give us a quick call or text.

What’s the policy on alcohol?

You’re welcome to enjoy champagne, wine, or your favorite drinks responsibly. Just no red wine, as it loves to stain our beautiful setups.

Are kids allowed on the boats?

Yes! Children are welcome with adult supervision. Life jackets are provided, and kids 12 and under must wear one while on board.

What safety measures are in place?

Your safety is always our priority. Each cruise includes life vests, a licensed captain, and weather monitoring to ensure a smooth and secure experience.

policies & finer detailson the day ofbefore you book

What’s your refund policy?

You are eligible to cancel 48+ hours before your start time for a full refund. Cancel within 48 hours to receive a credit for future booking. No-shows are non-refundable.

What if it rains or the weather looks bad?

If unsafe weather is expected, we’ll reschedule or refund 90% of your booking when there’s a 40%+ chance of rain during your event hours. Mild weather doesn’t qualify, and final calls are made day-of for safety.

Can I reschedule my booking?

Yes. Changes are free 48+ hours before your start time. Within 48 hours, you can receive a one-time credit to rebook. Day-of changes follow our refund policy.

Damage & Cleaning

Guests are responsible for damages or excessive cleaning; a refundable security hold may apply.

Age & Safety

Life jackets provided; anyone drinking must be 21+ with valid ID; children 12 and under must wear a life jacket.

Decorations

Allowed inside the boat; no confetti or heavy adhesives; please remove all décor at the end.

Full policy details are included in your booking confirmation email.

All Set?
Let’s Plan Your Perfect Day.

FAQs

Home

Services

joipicnic@gmail.com